12bdb Privacy Policy — Your Data is Our Responsibility

1. Introduction

12bdb A trusted online betting and casino platform in Bangladesh. We take our users' privacy seriously. This Privacy Policy explains 12bdb What information is collected, how it is used, where it is stored, and the steps we take to protect your data.

This Policy 12bdb- applies to the website, mobile app, and all related services. By using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

We may update this Privacy Policy from time to time. Registered users will be notified of any significant changes via email or platform notification. We recommend reviewing this page regularly.

2. What Information We Collect

12bdb Two types of information are collected from you — data you provide directly and data collected automatically.

Information Provided Directly

• Personal Identity: Full name, date of birth, nationality.
• Contact Information: Mobile number, email address.
• Identity Verification Documents: National ID card, passport (as part of the KYC process).
• Financial Information: Mobile banking number (bKash, Nagad, Rocket, Upay) — for deposits and withdrawals only.
• Account Information: Username, password (stored in hashed form).

Automatically Collected Information

• IP address and device details (model, operating system).
• Browser type and version.
• Site entry times, session duration, and page visit data.
• Betting and gaming activity history.
• Data collected through cookies and similar tracking technologies.

Data Type and Purpose Table

3. How We Use Your Information

12bdb Your data is used only for specific, legitimate purposes. We do not misuse or process your personal information for any unauthorized purpose under any circumstances.

Primary Use Cases

• Account Management: Registration, login verification, and account security.
• Payment Processing: Deposits and withdrawals processed securely.
• Customer Support: Addressing your questions, complaints, and support needs.
• Fraud Prevention: Detecting unusual transactions or suspicious activity.
• Legal Compliance: Meeting regulatory authority requirements.
• Responsible Gaming: Monitoring problem gambling behavior and providing support where needed.
• Service Improvement: Statistical analysis to improve and enhance the platform experience.
• Promotional Communications: Notifications about bonuses and offers are sent only with your consent.

4. Data Storage & Security

Your information is stored on secure servers. 12bdb Using internationally recognized data protection technologies including:

• SSL/TLS Encryption: All data transmitted through the website and app is encrypted.
• AES-256 Encryption: All stored sensitive data is protected with the highest level of encryption.
• Password Hashing: Your password is never stored in plain text — only a hashed version is kept.
• Firewalls and Intrusion Detection Systems: Prevents unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party security experts.

Retention periods depend on the type of data collected and applicable legal requirements. Certain information may be retained for a specified period after account closure to meet legal obligations.

5. Data Sharing & Disclosure

12bdb Your personal data is not generally shared with third parties. However, disclosure may occur in the following specific circumstances:

Limited Disclosure Scenarios

• Payment Processors: Only the transaction details required to complete deposits and withdrawals are shared with mobile banking providers.
• KYC Verification Services: Trusted third-party services may be used for identity verification.
• Law Enforcement Agencies: Providing information under a court order or government directive is a legal obligation.
• Anti-Money Laundering: Suspicious financial activity may be reported to the relevant authorities.

6. Cookies & Tracking Policy

12bdb Cookies and similar technologies are used on the website. Cookies are small data files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be turned off.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To review site usage and improve the overall experience.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain key features of the platform.

7. Your Rights

12bdbAs a - user, you have certain important rights over your personal data:

To exercise any of these rights, please contact our customer support team. We will endeavor to respond to your request within 30 business days.

8. Protection of Minors

12bdb Users under 18 are strictly prohibited from using the platform. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If we become aware that a minor has created an account, it will be immediately closed and all associated data deleted.

9. Security Measures

Protecting Your Data 12bdb A multi-layered security framework is in place. Our security team monitors systems around the clock to detect and respond to threats promptly.

• Two-Factor Authentication (2FA) support.
• Automatic alerts and account lockout triggered by suspicious login attempts.
• Regular penetration testing and vulnerability scanning.
• Strict data access controls for staff — employees can only access the information they need.
• A commitment to notify affected users within 72 hours in the event of a data breach.

10. Contact & Complaints

For any questions, requests, or complaints regarding the Privacy Policy, please contact our dedicated Privacy Team.

We take all privacy-related requests seriously and aim to respond as promptly as possible. You can typically expect an initial reply within 5–10 business days.